LINKO Service – Privacy Policy

Effective Date: 12 September 2023

LINKO Service (“LINKO Service”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, disclose, and protect information when you use the LINKO Service mobile application, website, and related services.

LINKO Service is a service platform that connects customers with technicians, handymen, contractors, and other service providers for repair, maintenance, installation, troubleshooting, and related services.

By using LINKO Service, you acknowledge the practices described in this Privacy Policy.

1. Information We May Collect

Depending on how you use LINKO Service, we may collect the following categories of information.

Account Information

When you create or use an account, we may collect information such as:

• Name

• Mobile phone number

• Email address

• Profile information

• Account ID

• Login and authentication information

Service Request Information

When you request a repair, maintenance, installation, or handyman service, we may collect:

• Type of service requested

• Description of the problem

• Service address

• Preferred appointment date and time

• Photos or videos uploaded by you

• Messages or instructions provided to the service provider

• Service history and job status

This information is used to arrange, manage, and complete your requested service.

Location and Address Information

LINKO Service may collect or process location-related information when necessary to provide location-based services.

This may include:

• Service address entered by the user

• Approximate location

• Device location, where permission has been granted

Location information may be used to identify the service location, match customers with appropriate service providers, calculate travel requirements, and facilitate service delivery.

Where device location permission is required, LINKO Service will request permission through the operating system.

Users may disable location permission through their device settings, although certain location-related features may then be unavailable.

Photos and Camera

With your permission, LINKO Service may access your device camera or photo library so that you can upload photographs or videos relating to a service request.

For example, customers may upload photographs of equipment, appliances, damaged components, or areas requiring repair so that technicians can better understand the requested service.

We do not access your camera or photo library without the required permission.

Communication Information

If LINKO Service provides communication between customers and service providers, we may process:

• In-app messages

• Service-related communications

• Customer support enquiries

• Call or contact information where applicable

These communications may be used to facilitate services, resolve disputes, provide customer support, and maintain service quality.

Device and Technical Information

We may automatically collect limited technical information such as:

• Device type

• Operating system

• App version

• IP address

• Device identifiers

• Crash reports

• Diagnostic information

• App usage information

This information helps us maintain security, diagnose technical problems, and improve LINKO Service.

2. How We Use Your Information

We may use information collected through LINKO Service to:

• Create and manage user accounts

• Process service requests

• Connect customers with technicians or service providers

• Arrange repair, maintenance, installation, or handyman services

• Provide service providers with information necessary to perform a requested job

• Communicate regarding appointments and service status

• Send service notifications and reminders

• Provide customer support

• Process and maintain service records

• Prevent fraud, misuse, and security incidents

• Resolve complaints or disputes

• Improve our services and application

• Diagnose technical issues

• Comply with applicable legal and regulatory requirements

We will not use personal information for purposes materially different from those described in this Privacy Policy without appropriate notice or consent where required.

3. Sharing of Information

LINKO Service may share information only where reasonably necessary to operate the platform and provide requested services.

For example, when a customer requests a repair service, relevant information may be provided to the technician or service provider assigned to the job. This may include the customer's name, contact information, service address, service description, appointment information, and photographs provided for the job.

Information may also be shared with service providers that support the operation of LINKO Service, such as:

• Cloud hosting providers

• Authentication providers

• Notification services

• Payment processors, where applicable

• Analytics and crash-reporting providers

• Customer support providers

Such third parties are expected to process information only for legitimate service purposes and to provide appropriate protection for personal information.

We may also disclose information where required by law, regulation, court order, or lawful request from a government authority.

LINKO Service does not sell users' personal information.

4. Payments

If LINKO Service enables payments, payment transactions may be processed by third-party payment service providers.

LINKO Service may receive limited transaction information such as payment status, transaction reference, amount, and payment date.

Where payment card information is entered directly into a third-party payment provider's payment interface, LINKO Service does not directly store complete credit or debit card details.

The processing of payment information may also be subject to the privacy policy and terms of the relevant payment provider.

5. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Where appropriate, information transmitted between the application and our servers is protected using secure communication technologies.

However, no electronic storage or transmission method can be guaranteed to be completely secure.

6. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business and transaction records, resolving disputes, preventing fraud, and complying with legal obligations.

Retention periods may vary depending on the type of information and applicable legal requirements.

When information is no longer required, we may delete, anonymize, or securely dispose of it.

7. Account and Data Deletion

Users may request deletion of their LINKO Service account and associated personal information.

Where an account deletion function is available within the application, users may submit the request directly through the relevant account or settings page.

Users may also contact us using the contact information provided below.

Upon receiving a valid deletion request, we will delete or anonymize personal information associated with the account, except where information must be retained for legitimate business purposes or to comply with applicable legal, regulatory, accounting, fraud-prevention, or dispute-resolution requirements.

8. User Choices and Permissions

Users may control certain permissions through their device settings, including permissions relating to:

• Location

• Camera

• Photos

• Notifications

Disabling a permission may affect features that rely on that permission.

Users may also contact us to request access to, correction of, or deletion of their personal information, subject to applicable laws.

9. Notifications

LINKO Service may send service-related notifications concerning:

• New service requests

• Booking confirmations

• Technician assignments

• Appointment reminders

• Job status updates

• Messages

• Payment or transaction updates

• Important account or security information

Users may manage push notification permissions through their device settings.

10. Children's Privacy

LINKO Service is intended for users who are legally capable of requesting and purchasing handyman, maintenance, and repair services.

The service is not intended for young children, and we do not knowingly collect personal information from children without appropriate authorization where required by law.

If we become aware that personal information has been collected from a child contrary to applicable requirements, we will take reasonable steps to delete it.

11. Third-Party Services

LINKO Service may use third-party services or software development kits to provide functions such as hosting, authentication, maps, notifications, analytics, crash reporting, and payment processing.

These providers may process limited information necessary to provide their services.

We require third-party service providers handling personal information on our behalf to provide appropriate privacy and security protections.

12. International Data Transfers

Some service providers used by LINKO Service may process or store information outside Singapore.

Where personal information is transferred internationally, we will take reasonable steps to ensure that the information receives a standard of protection consistent with applicable data protection requirements.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to LINKO Service, legal requirements, or our data practices.

When changes are made, the updated Privacy Policy will be published with a revised effective date.

Where required, we may provide additional notice of material changes.

14. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or wish to request deletion of your account or personal information, please contact us.

LINKO Service
LINKO Refrigeration Pte. Ltd.
Singapore

Email: [info@linkoservice.com]